Warranty Information About some Common items

Everything we sell is covered by the standard manufacturer's warranty. This page describes the warranties of the some of the most popular storage brands we sell. Full warranty clause can be read at the respective vendors website, and this article provides a very brief and easy to understand overview inculding limitation of warranty, duration of warranty and the time required for repair.

Both WD and Segate drives are covered by a limited warranty - not specifically mentioned on the manufacturer's website, but can be confirmed by the manufacturers.

QNAP WARRANTY for UAE

Last Updated: 6th Nov 2023

Every QNAP NAS product we offer is backed by Qnap's specified limited warranties, with varying coverage for each product. For detailed warranty information, please refer to the complete QNAP Warranty statement available here .This overview provides a general reference for the timelines and extend of coverage you can anticipate from PNP as a sub-distributor of QNAP products.

•   Unit replacement/repair typically takes 2-3 weeks.
• QNAP offers Advanced Replacement Service (ARS) for time-bound warranty, purchasable at device purchase or within 90 days.
• PNP provides optional warranties post the 90 days purchase of device also , based on estimated spare part costs.
• PNP offers case-specific Next Business Day replacement service, on site service for QNAP also as additional purchase.

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WD WARRANTY FOR UAE

Last Updated: 6th Nov 2023
All WD and UltraStar drives we offer come with Western Digital's specified Limited Warranties. It means that in the first year, you are eligible for a full replacement.
Subsequent years entail a declining value replacement, as outlined in the provided matrix.

	3 Year Limited Wty	5 Yrs Limited Wty
Year 1	Full Value	Full Value
Year 2	75 % Value	75% Value
Year 3	50% Value	50% Value
Year 4	-	25% Value
Year 5	-	10 % Value

 

• Hard drive warranties only cover the Hardware, data recovery is not included in warranty.
• Replacement takes about 2-3 weeks from vendor
• If the same product is not available then a replacement or refund is offered
• The Nature of warranty is limited as mentioned on the following link https://support-en.wd.com/app/Warranty_Policy#group2

Excerpts from WD Warranty Policy on Above link Confirming the warranty is Limited
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1. No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller.

2. If your Product was purchased as a component integrated within a system by a system manufacturer, no limited warranty is provided by WD.

3. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller and extends only for the period of time set forth in the Product documentation.

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Seagate WARRANTY For UAE

Last Updated: 6th Nov 2023

All Seagate drives we offer come with Seagate's specified Limited Warranties. It means that in the first year, you are eligible for a full replacement. Subsequent years entail a declining value replacement, as outlined in the provided matrix.

	3 Year Limited Wty	5 Yrs Limited Wty
Year 1	Full Value	Full Value
Year 2	75 % Value	75% Value
Year 3	50% Value	50% Value
Year 4	-	25% Value
Year 5	-	10 % Value

 

• Only Hardware replacement is covered under warranty.
• Certain products ( like Skyhwak, Skyhawk AI, Ironwolf, Ironwolf Pro) also offer 3 years Data Rescue. To avail the data recovery attempt with Data Rescue service , the end user must register the drive at seagate Rescue portal.
• Time required for replacement is about 2-3 weeks
• If the same product is not available then a replacement or refund is offered

 

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Synology WARRANTY

Last Updated: 6th Nov 2023

All the Synology NAS products we sell are covered by Limited warranties, as specified by the Vendor - Synology.

This matrix shows the duration of warranties and the time it takes to close the ticket. The full Warranty statement can be accessed here

• For Devices not covered by a warranty contract, the usual time required for repair is 2-3 weeks
• You can buy additional Extended warranties . Such Warranties can only be bought at the time of Initial Purchase, or within 30 days of the purchase.
• PNP Offers Optional Warranties even after 30 days of purchase. Such Warranties are sold on the estimation of Spare part cost that might be incurred in case of failure